What Makes Home Swapping Safe?

Joining a trusted network where every member and home are vetted ensures everyone feels comfortable. Take a look at all of Kindred's trust and safety measures here.

What Makes Home Swapping Safe?
Kindred home in Berlin

Home swapping—when travelers stay in each other’s homes instead of a hotel or Airbnb—allows swappers to immerse themselves in local culture while enjoying the comforts of a real home. However, hosts and guests need to feel safe and comfortable for home swapping to work.

At Kindred, we’ve created a trusted, members-only network for home swapping. From home requirements and member verification to guest approvals and Host Protection, the safety of the Kindred community is our top priority. That’s why over 60,000 (and counting!) travelers have listed their homes on Kindred.

Let’s take a look at Kindred’s trust and safety measures—and hear from real community members about their experiences.

Everyone hosts

Home swapping with Kindred is all about trust and reciprocity. Kindred uses a give-to-get membership model—meaning that in order to be guests, members must also be hosts. Members earn credits for every night they host, which allows them to stay in Kindred homes in the future. 

Everyone has skin in the game because everyone shares their home with the community. Over 90% of homes on Kindred are primary residences, so members treat every home the way they want their own homes treated.

“We were a bit nervous to try a new platform, especially one we didn't know that much about, but we felt confidence in the fact that all guests also list their own homes and that there would be a mutual respect that you may not find with some quests on sites like Airbnb.”
- Kindred member from London

Every Kindred home is verified

First things first: All members need to apply to join Kindred. Member homes must meet our standards for safety and comfort—and we take this seriously.

When members apply, they provide their home’s address and details. Our team then reviews the application and ensures the home meets our criteria:

  • Property requirements: This is our safety and legal checklist for Kindred homes. We require homes to have smoke detectors, carbon monoxide alarms, fire extinguishers, and locks. There can’t be any hazards, construction, or debris. Plus, every property must be owned or rented by the member listing it.
  • Home standards: Kindred homes must be comfortable and well-furnished to be accepted. Homes need a full kitchen, a living area with seating, a double bed or larger, tasteful decor, and natural light. This requirement ensures properties are well equipped and supports our goal of offering real homes, not sterile rental properties.

Kindred also sends professionals to photograph member homes, which allows our team to confirm the accuracy of home descriptions.

“There's a high bar for entry (you need a home to swap, and it needs to meet a reasonable standard), but this higher-end audience and more personal approach totally alleviated my worries re: hosting, and the places to stay are amazing.”
- Anthony from London

Every Kindred member is vetted

All members are verified as part of the application process. In addition to having an eligible home, prospective members must:

Terms of Service

We have comprehensive Terms that outline member responsibilities as hosts and guests. Our Terms include policies about pets, travel companions, gatherings, accidents, and more. We don’t leave anything to chance—it’s all in there, and our members agree to these Terms to keep everyone safe and happy.

Member Code of Conduct

At Kindred, trust is absolutely everything. It’s essential that all Kindred members act with respect, integrity, and transparency at all times.

Our Member Code of Conduct outlines how we expect members to behave. We hold our fellow members to a very high bar and have a zero-tolerance policy for violations, including deception, illegal activity, negligence, harassment, and more. Luckily, we have very few violations because our members understand that this community can’t exist without trust.  

"Hosting is super easy, and I have zero of the same concerns as when I was hosting with Airbnb. People tend to be more considerate, more flexible, and more caring on this platform. It’s nice to not worry while I’m away."
- Jessica from Ojai, California

Members review and approve each guest

You’re entirely in control of who stays in your home—members approve every guest and aren’t obligated to accept requests. If a fellow member wants to stay in your home, we send you their details, including:

  • The member’s profile, which can include photos and/or video, information on each person in the household, and the member’s experience on Kindred
  • Context on their trip and any additional guests they'd like to bring
  • Ways to connect with the member, including video calls

Once you receive a request, you have some options. You can approve the request, message or arrange a video call with the member, propose other dates, or deny the request. Chatting with potential guests is a great way to feel comfortable before hosting them. Members usually end up hitting it off.

“My first experience hosting through Kindred was incredibly positive. Alexandra and I were able to meet in person the day before her stay and had lunch together. I showed her a bit of Barcelona, and it felt like we were meeting as old friends. What I love about Kindred is that it's not just about finding a place to stay or hosting someone, but also about the opportunity to meet interesting, wonderful people.”
- Zhanna from Barcelona

Your house, your rules

When you host on Kindred, you can set expectations with your guests. Every member creates a home guide sharing any quirks or nuances (for example, how to work the smart lights) and your house rules (for example, no shoes inside). Hosts also receive items they need to communicate with their guests inside their homes. We provide sticky notes so you can remind your guests of your rules (for example, a note on the table asking guests to use coasters). You’ll also get  “Privacy Please” stickers to indicate off-limits drawers, closets, and cabinets throughout the house (for example, your liquor cabinet). Kindred members are asked to be respectful of private spaces.

“I’ve stocked my home with the intention for guests to use anything and everything in the space. I have met other hosts who share that mantra as well. I do have a large closet that can be locked, so if there are items I want to stow, then that is where they go during stays. I feel as though people on Kindred are more respectful and mindful than regular Airbnb guests.”
- Leanne from Phoenix 

You have Host Protection

Kindred is here to protect you and your home. We offer a $100,000 Host Protection Guarantee in the event of any damage during a guest’s stay. Plus, we’re the first in the industry to include $1,000,000 in Liability Insurance Coverage for all hosts, free of charge. We also require each Kindred member to hold their own renters or homeowners insurance policy.

Thankfully, damage happens pretty rarely. If it does happen, members must disclose any damage immediately to their concierge. It’s a violation of our Code of Conduct if guests fail to disclose an accident to Kindred or their host. Again, Kindred is all about trust and transparency—we ask everyone to be honest and over-communicative about mistakes.

“Of course when letting strangers into your home there are risks, but I feel very confident and secure that Kindred has my back.”
- Kindred member from London

Your concierge is there to help

Home sharing is new for many Kindred members—it’s normal to have questions. When something comes up, it’s always best to just reach out and ask. Whether you’re a bit nervous about something or have a simple question, we encourage you to contact your concierge for support.

“So impressed with Kindred concierge! Gold standard of good support. So on top of things, quick to reply, and crystal clear communication.”
- Jehana from Amsterdam

Ready to start swapping?

If you can’t tell already, we take trust and safety seriously at Kindred. Our goal is to create policies and features that make everyone feel comfortable with home swapping. But really, all the credit goes to our members who build trust in the community with every swap.

"I just had my first experience hosting guests, and I'm so pleased to say, I AM SO HAPPY with the experience. My guests were wonderful, and my home was immaculate! Thank you for making this a wonderful experience. I can't wait to host again."
- Jillian from Austin